Privacy Policy | سياسة الخصوصية

The services of Luqta (Luqta App) are operated by Ace Solutions for General Contracting (شركة إجادة الحلول للمقاولات العامة), registered in the Kingdom of Saudi Arabia under Commercial Registration Number 1010661646. Ace Solutions is the legal entity responsible for data processing and protection.

We at Luqta are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, password
• Profile Information: Date of birth, gender, nationality, language preferences
• Location Data: GPS coordinates and location-based information
• Usage Data: How you interact with the app, features used, time spent
• Device Information: Device type, OS version, unique device identifiers, mobile network info

1.2 Automatically Collected Information

We automatically collect:

• Log and analytics data
• Cookies and tracking technologies
• Crash reports and performance data

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Personalize your experience
• Send notifications, updates, and important messages
• Display nearby merchants using location services
• Analyze usage patterns and enhance performance
• Protect against fraud, abuse, and unauthorized access

3. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share it:

• With Merchants: When you redeem offers or interact with merchant promotions
• With Service Providers: Trusted third parties supporting the operation of the app
• For Legal Obligations: If required by law
• For Business Transfers: In the event of mergers or acquisitions

4. Data Security

We apply technical and organizational safeguards including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication protocols
• Secure storage and backups

5. Data Retention

We retain data only as long as necessary. When no longer needed, data is securely deleted or anonymized.

6. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• A portable copy of your data
• Opt-out of certain processing operations

7. Location Services

The app uses your location to provide relevant merchant information. You may enable or disable location access through device settings.

8. Third-Party Services

The app may integrate with:

• Google Maps
• Payment processors
• Analytics tools

Each has its own privacy policy.

9. Children's Privacy

The app is not intended for children under 13, and we do not knowingly collect their data.

10. International Transfers

Your information may be transferred across countries. We ensure compliance with applicable data protection laws.

11. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page.

12. Contact Us